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At Central Family Practice we offer the ability for patients to make and manage appointments online or via an iPhone or Android app!

PRACTICE INFORMATION

Central Family Practice is a fully accredited medical practice.  We are audited regularly to ensure that we stay current with trends and best practice, and provide patients with a high level of service, cleanliness hygiene and privacy. To protect your privacy this practice operates strictly in accordance with Privacy Amendment (Private Sector) Act 2000.

We are committed to promoting wellness and disease prevention to our patients.

                    We have full disability access, with a designated parking spot

Please note: If you feel that you require urgent medical assistance, please call "000"

The following practice information is available on this page:

 

Appointments

Appointments at Central Family Practice are generally limited to 10-15 minutes. If you have several things to discuss with the doctor or you believe you may need longer (e.g. for medical examinations, health reviews with pap smears, care plans etc), please notify the receptionist at the time of booking so a longer appointment can be made and you will be advised of fees


While we endeavour to keep to schedule, please understand that there are times when we are exceptionally busy, urgent cases or problems and other unforseen circumstances will cause delays. We appreciate your patience and understanding at these times.

We now have a number of experienced doctors working at Central Family Practice. If your regular doctor is not available, please arrange to see one of their colleagues here rather than risking a delay in appropriate care and management.

Fees and billing

This is a private billing practice. Concessions and bulk billing is always at the discretion of each doctor according to circumstances at the time and is offered as a courtesy.

Please ask the receptionist about our fees, which vary depending on the length and type of consultation and whether or not other procedures (ECG, wound management, excision etc) are undertaken. Please remember that for some services there is only limited or no Medicare rebate.

We request payment at the time of service. We have EFTPOS facilities and Medicare Online, which means that you can pay your account and, if you consent, Medicare will deposit any rebate for your service into your nominated account (usually within 24-48 hours).

After hours

Central Family Practice understands that there is a need for prompt after-hours medical assistance. With this in mind we have enlisted Brisbane After Hours Doctors to attend to our patients. Details of your visit there will be conveyed back to us to ensure continuity of care. 1300466337


Home visits

In special circumstances our doctors will make a home visit. Please understand that we are usually busy managing patients with their own important problems here at the surgery so home visits will be done when possible and safe for the doctor to leave the practice. We are best equipped to offer optimal assessment and care here at the surgery, so we suggest every effort be made to attend the surgery.

Care planning and health assessment

Some patients with chronic, complex health problems and those with mental health problems may be eligible and appropriate candidates for Enhanced Primary Care and Better Access services supported by Medicare.

There are also Medicare items for health assessment and prevention activities for children aged 4-5, people 45-49 and those over 75.

If you believe you may be eligible or require one of these, please discuss it with your doctor. The assessment and planning will require another appointment, usually a longer one. Please advise the receptionist at the time of booking. A second appointment to complete the process may also be required.
Please note that Medicare guidelines mean that not all patients are eligible for care planning and that there may be an out-of-pocket cost (not covered by Medicare) to you.

Repeat prescriptions

Most prescriptions provide enough medication (repeats included) to last until the condition needs to be reviewed. PBS prescriptions can only be written to last a maximum of six months (one month + five repeats).

For your safety and in order to adhere to prescribing guidelines, we strongly encourage you to plan ahead and to make an appointment to see a doctor to have your condition reviewed and repeat prescriptions written.

Referrals and medical certificates

Referrals to specialists and for pathology and radiology testing etc usually require an appointment.

You must make an appointment to see a doctor for a medical certificate. This includes Centrelink and WorkCover certificates.

“Back-dating” of medical certificates and referrals is not possible under any circumstances.

Reminder system

We offer a computerised recall system by which we can notify patients when immunisations, Pap smears, blood tests, health checks and other activities are due. If you wish to be included on our recall system, please advise your doctor or nurse. Importantly, if you do not wish to be included in this system, please tell the receptionist, doctor and/or nurse.

Results

It is our policy to ask patients to return for all test results. This is accepted and safe medical practice. In particular, you must return for potentially sensitive test results such as sexual health/HIV results.

You should assume that you need to make another appointment (usually in a week or so) for your test results unless you have made a specific arrangement with your doctor.

E-mail / Telephone Calls

If you need to email the practice for some reason, the address is admin@cbmc.com.au.

It is generally not appropriate or considerate to interrupt another patient’s consult with telephone calls.

If Reception cannot help you with your call our practice nurse should be able to help you. If it is still necessary and urgent the nurse will interrupt the doctor or a message will be left for the doctor to contact you at a convenient time.
 
Management of your personal health records

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health records at all times and to ensure that this information is only available to authorised members of staff.

Equipment

All instruments are sterilized on the premises with accredited sterilization procedures.

Feedback

We welcome your feedback and comments please feel free to discuss these issues with your doctor or the receptionists. Grievances will be dealt with promptly and if you still feel unhappy with the resolution, you may contact the Commonwealth Ombudsman.

Ph 1300 362 072

Should you require a translator please see reception.

Missed appointments without sufficient notice will incur a fee.

Consultations not paid for on the day will incur an administration fee.

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